Caption Pro Privacy Policy

Your privacy is important to us at Caption Pro Ltd (“Caption Pro”). When referring to the Caption Pro Services we mean the website, software and any services or features offered by Caption Pro and this privacy policy applies to all information collected through these channels. Personal data is any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

What data to we collect and how do we use it?

Depending on whether you use our website or use our software we may collect various forms of data from you. When you use our software we collect information that enables you to set up an account, such as name, email address, telephone number and encrypted password. We also collect information such as IP address when using our software as well as your operating system information. We also collect information in relation to how you use our software in order to help improve our services, this may include: time spent using the software, numbers of images processed and we also store some of these images as a reference when adding faces to your personal database. We do not store the biometric information saved for facial recognition purposes, this gets handled by a third party service provider and they communicate the relevant information back to us. We provide personal data to service providers who provide services on our behalf. This includes cloud storage providers and SaaS providers. If any of your personal data is required by a third party, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law. If you would like to find out more about how they handle data please seek out their individual privacy policies. If an image of you is uploaded by one of our users your facial information may be sent to our service provider and securely processed but we do not store this information ourselves. We do however save information such as the user given name associated with the face. If you wish to have this information of yourself removed from our current user base please contact us using the details provided. We will keep the data for as long as is necessary to maintain a full service for you and our other users or until it has been requested to be removed by the data subject. If you are using our website then we may collect data should you chose to find out more information about the software or register your interest and this will be used to communicate with you or to fulfil, improve or facilitate the requested service.

Cookies

Caption Pro only uses cookies to help record information about your behaviour on our site in order to improve our services, they help us to analyse visitors to our website and software so that we can provide you with a better user experience. By using our website you are agreeing to the collection of data through the use of cookies. You do not have to accept the use of cookies and if you chose to not accept the use of cookies, or if you change the setting on your device to not accept certain cookies, then you may lose access to certain features of our service or access to the site itself.

What Are My Rights?

Under the General Data Protection Regulation, individuals have certain rights with regards to the use of their personal data. You have the right to rectify, restrict, remove or object to your data being used. Should you have any concerns about how we use your data, or if you would like to make a request, please do get in touch with us using the details at the bottom of this page. If you are based in the European Union, you can lodge a complaint with a supervisory authority in your Member State. For example, if you reside in the UK, you can file a complaint with the Information Commissioner’s Office (“ICO”). We do not knowingly collect personal data from children and if we learn that we have collected such information, we will take the necessary steps to delete it as soon as possible.

Updates

We may update this privacy policy in the future when making changes to our products or services or as laws or technology changes. The current revision date should be visible at the top of the Privacy Policy. We may need to contact you to inform you of changes to our privacy policy or you may be notified on the website or through a notification in the software. We may be required by law to obtain consent with respect to any future changes.

CONTACT

If you would like to get in touch with us about anything regarding this Privacy Policy please contact: Email privacy@caption-pro.com Post The Data Protection Officer Caption Pro Ltd 80, Holyrood, Harwich, United Kingdom, CO12 4TZ